Seaport-e

Contract Number: N00178-08-D-5396

Award Date: May 29, 2008

Zones:
1 – Northeast
2 – National Capital Zone
5 – Midwest Zone

Functional Areas:
3.1 Research and Development Support
3.12 Information System (IS) Development, Information Assurance (IA), and Information Technology Support (IT)
3.18.2 Professional Development and Training Support
3.20 Program Support
3.21.1 Clerical and Administrative Support
3.21.2 Analytical and Organizational Support
3.22 Public Affairs and Multimedia Support

Contacts

Program Manager

Al Clark
DAWNBREAKER®
46621 Corporate Drive, Suite 101
Lexington Park, MD 20653
(O) 301- 866-9898
(F) 301- 866-9888
aclark@dawnbreaker.com

President/Customer Satisfaction Point of Contact

Jenny C. Servo, Ph.D.
DAWNBREAKER®
2117 Buffalo Road, Suite 193
Rochester, NY 14624
(O) 585-594-8641
(F) 585-594-8623
jcservo@dawnbreaker.com

QUALITY ASSURANCE

In order to effectively integrate professional support services within and across diverse organizations such as those encompassed by the Navy Virtual SYSCOM, requires a working knowledge of the organizations being serviced and a sound approach to achieving quality assurance and customer satisfaction. Delivery of quality products, services and ensuring customer satisfaction with those products and services is a central tenet of the Dawnbreaker management approach. Our approach to ensure the quality of the services we provide the Navy Virtual SYSCOM has three key components:

• A sound understanding of Task Order requirements, which we see as the most important aspect of successful quality assurance. Our proposed project managers have the experience gained in our current Navy and Federal Programs to understand each of the Navy SYSCOMS business operations and the experience to adapt, manage, lead and meet task requirements.
• Competence of our personnel, both professional and personal competence. Dawnbreaker will provide people who have personal integrity, a strong work ethic, and are motivated, team players. All our staff members are qualified with the knowledge, skills, abilities and experience to perform in an outstanding manner. All degree requirements will be met or exceeded. Our project managers will observe daily performance of our team members and take any corrective action they deem necessary to ensure quality of service to our customers. Dawnbreaker has extensive experience managing complex programs. In a typical Navy TAP, the program manager (Dr. Jenny Servo) manages the work of 14 portfolio managers and 7 market researchers working with over 200 SBIR firms. In addition, with the assistance of a support team, graphics and Outreach department we conduct three events, the last of which had over 1,300 attendees. As part of the TAP we meet quarterly with the SBIR Program Managers for the SYSCOMS, produce a quarterly newsletter and manage 4 subcontractors.
• A clear methodology for project-level quality assurance. We will follow a clear methodology for ensuring the quality of the products and services we deliver to our clients in this effort. For each task, we will assign front-line responsibility for quality assurance to our project managers and develop a project-specific Quality Assurance Plan (QAP).

Dawnbreaker will utilize a Quality Assurance (QA) approach which will ensure that all SeaPort efforts are meeting customer objectives and are efficiently executed to plan and budget. The company President, Dr. Jenny Servo, Ph.D. is the company's Quality Assurance Officer. The QA process proposed for this effort is currently in use on existing programs. As a minimum, a QAP will be developed by the project manager and will include periodic formal program reviews between the company President and the respective Dawnbreaker project manager. In the case of our remote project managers, the company President conducts weekly status updates via phone conference. In addition, formal status reports are provided to customers on progress, deficiencies and recommended process improvements, as required. Finally, at the conclusion of significant program events or milestones, a post event/milestone evaluation is conducted to capture lessons learned and to initiate process improvements going forward.

TEAM MEMBERS

The Prometheus Company, Inc.

Technical Capability: Over 17 years of continuous program management support of major DoD with emphasis on financial management within NAVY ERP, acquisition planning and milestone review, FMS case management, logistics planning and analysis, and information technologies.

Functional Area(s):
3.1 Research and Development Support
3.2 Engineering, System Engineering and Process Engineering Support
3.3 Modeling, Simulation, and Analysis Support
3.10 Configuration Management Support
3.16 Acquisition Logistics Support
3.20 Program Support
3.21 Functional and Administrative Support

Task Orders

Name	Description	Sub-Category	Start Time	End Time	Time Zone	Link
N00178-08-D-5396-M80109		Task Order	2011-03-11 11:39:31	2012-03-11 23:59:59	Eastern Time	N00178-08-D-5396-M80109.pdf
NUWC Divsion, Keyport Forecast	Anticipated Task Order Solicitations for FY10, FY11, FY12, etc.	Advance Notice/Draft	2009-10-01 11:52:00	2014-09-30 12:00:00	Eastern Time	NUWC Divsion, Keyport Forecast.zip

TECHNICAL INSTRUCTIONS

Coming soon...